Home | MyGov

Accessibility
Accessibility Tools
Color Adjustment
Text Size
Navigation Adjustment
Screen Reader iconScreen Reader

Consultation on need to send free printed bills to postpaid users of mobile and landline services

Start Date :
Nov 19, 2018
Last Date :
Dec 25, 2018
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of ...

The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of mobile and landline service free of cost. However, if any customer opts for receipt of the bill through e-mail, instead of hard copy, the service provider can supply the same after obtaining explicit consent from the subscribers.

TRAI has received representations from the Telecom Service Providers and their associations, MPs and MLAs to review extant provisions of sending printed bills to post paid users of mobile and landline services amid changing mobile usage relating to cutting of trees for paper used in printing phone bills.

However, since consumers form an important segment of stakeholders on this issue, it has therefore, been decided by the Authority to hold a public consultation to have views of all the stakeholders, in the matter so that a holistic approach could be adopted to address this important issue. For TRAI, consumer’s interest remain an issue of prime importance and remains committed to safeguard their interest.

A copy of consultation paper is attached herewith for your kind perusal with a request to offer your valuable feedback on the issue.

Showing 311 Submission(s)
Ravi mishra_65
Ravi mishra 6 years 5 months ago

today each any every field is going on-line and now most of us have access to internet and young generations is all aware of online banking/ bill payments etc. So why we are still stuck in sending hard copy of bills. We must opt for soft copy for 2 reasons.
1) SAVE PAPER, SAVE TREE
2) User can access any older bill at any point of time and they don't have to worry about it.

shraddha srivastava_4
shraddha srivastava 6 years 5 months ago

it is important to send bills on email,,, bcoz it reduce the use of paper which is good for environment & also make people digital

Sourav Thapa
Sourav Thapa 6 years 5 months ago

i think that providing the printed bills to the customers of postpaid mobile phones or landline services will help in decreasing corruption which is growing inside every department

SUBASH_175
Subash Kuttalingam Regupathy 6 years 5 months ago

PostPaid customers may submit their bills for claims and Customers who are technically not updated and using non-smart phones / Land Line need their bills as Hard copy. In some places this bills are considered for address proof also. Considering the environmental concern, as default Hard Copy can be stopped and can be post hard copy for those who request.
Financial year (Apr-Mar) bills for 12 Months should be available on portal or on request as E-copy.

Vikas Mahato
Vikas Mahato 6 years 5 months ago

Electricity bill should be paperless and electricity bill should send on mail & sms. This thing may be people can be morden& digital.

rudrakumar.thakur@gmail.com
Rudra Thakur 6 years 5 months ago

Our concern for Environment turns from Statement to Activity when we Switch from Hardcopy bills to e-bills. Hence an ABSOLUTE NO for paper bill however convenient it may seem to somebody. Now, let's count benefits of E-Bill - we get (1) an SMS the very next morning Bill Cycle changes, (2) All service providers have so user friendly apps to retrieve/pay bills, change Bill Plan, connect to Customer Care by many ways (3) Itemized paper bills are chargeable but Itemized E-Bill is free.

Sachin Vibhute
Sachin Vibhute 6 years 5 months ago

No need to Send hard copy of printed bills.Instead send SMS and email to register mobile number and register emailid.Extra care must be taken to send full information of call ,sms, data chareges should be given.and no hidden charges .

susanta kumar pattnaik_3
Susanta Kumar Pattnaik 6 years 5 months ago

A step with social advance and social security,has exception.High social grow makes time short and max. instance time people are busy with their avocations causes insufficiency of time and avoid economic loss, present has excellence.

Subrato Roy_4
Subrato Roy 6 years 5 months ago

We also think prepaid user should have a hard copy if someone needs it. When we are getting a copy of ballot paper. Despite of 50% population are illitrates. Fax, electric bills etc., we have to keep a zerox copy or else it will vanished. Thousands of children leaving school in the middle. Wasting public money and later flight for equality. Now plastic bags are banned, reintroduce of paper packets. Demonetized currency notes. Which is necessary like copies of telephone bill. As resident proof.

tips | Keyboard