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Seeking comments on TRAI’s Consultation Paper on Compensation to the Consumers in the Event of Dropped Calls
Start Date :
Sep 09, 2015
Last Date :
Sep 22, 2015
00:00 AM IST (GMT +5.30 Hrs)
In the past one year, consumers, at various fora, have raised the issue of call drops, complaining that their experience of making voice calls has deteriorated. In order to assess ...
1)Yes, calls should be charged if they are dropped before completion of pulse either a minute or second. Each Base station whose call dropping probability is less than TRAI standards should be splited to accommodate more calls with trade off of coverage area temporarily. In long term, operators should install new sites.
2)Credit of talktime in pool balance with validity of minimum 65 days.
3) the validity must be 65 days and minutes/ seconds should be used for std/ local calls
Q4 many times networks are not available for more than 2-3 days due to service providers technical problem.But while billing time they will count these days also for postpaid customers.
Lets get to the root of the problem.
1. Govt. creates an artificial scarcity during spectrum auction - high prices for spectrum - TSPs charge consumers more - but cut throat competition, therefore, quality gets compromised.
2. Why govt. doesn't come clean on radiation from mobile towers, harmful or not - currently due to low no. of towers radiations from towers are increased way beyond the limit - why have towers on pvt. property why can't govt. give them spaces and get money from TSPs.
1. Consumer should be given credit for the last pulse which dropped.
2. Service provider should be charged INR 50 per dropped call. Unless penalty is stiff service provider would not address the issue.
Q1: Yes, I agree. Consumer should not be charged for the last pulse (minutes) which got dropped.
Q2: (ii) Credit of talk-time in monetary terms.
Q3: Consumer should be credited with call rate of one minute pulse rate according the type of call which was dropped (Local/STD/ISD).
Compensation must be given to the customers as most of the sufferers are from rural areas where low income people's resides
whats the use of charging a call which went wayward in mid talk and the message could not be conveyed in a proper way.!!!???
Yes i need trai s steps in controlling drops in mobile calling
1. Yes, such calls/pulse should not be charged. The point stands valid because the very purpose of phone call is not fulfilled in that particular pulse.
2. Amount should be credited back in customer account in monetory terms. Additionally, service tax for that particular pulse tariff should also be credited as network provider has failed to offer appropriate service.
3.A log should be prepared for call drops areawise and should be periodically published publicly, service provider wise
Sir Q1) my opinon is yes can charge but in terms of per second cost and sir but telecom authorities are charging more amount per second so please bring it down especially airtel