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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
SANTOSH KUMAR OM
SANTOSH KUMAR OM 5 years 6 months ago

RESPECTED SIR

IT IS A VERY VERY GOOD INITIATIVE TO KNOW PEOPLE'S THOUGHTS TO IMPROVE GOVERNANCE... JAI HIND JAI BHARAT THE MINI WORLD.

REGARDS
SANTOSH @ OM

jkarora51@gmail.com
Jitender kumar Arora 5 years 6 months ago

Nothing is happening at ground level. May be at top level of administration or resorseful persons there is improvement but at mid or lower level where most people belong, no respite is there. Corruption at its peak and general public still victimized by unresponsive public servants. Please do something to tone up administration and don't believe on wrong feedback given by your officials. You may in clandestine mix up with general public and realise that nothing is done for benefit of public ..

Aditya singh_903
Aditya singh 5 years 6 months ago

Sir this good scheme for us because people give us idea.
# ASR
# MY GOV
# INCRIDIBLE UP
# FURIOUS ADITYA SINGH DHANIVASTH

SHAN MOHAMMAD_29
SHAN MOHAMMAD 5 years 6 months ago

This is a good online solicitation scheme run by the Prime Minister. This has helped our heart to get a lot.https://currentwithshan.com/centralized-public-grievance-redress-and-monitoring-system/

milind.tagalpallewar@gmail.com
Dr milind Tagalpallewar 5 years 6 months ago

To address a complaint we need a system which gives a complainant a complaint number and it should be addressed in a stipulated time or the status reply should be given and at what level it is pending.The list of officers of the concerned department who is suppose to address the issue.Responsibility of the officer , his duties and punishment if he fails to address the complaint should be sent to the complainant within a week of registration of the complaint by email and a hard copy by post.

UTKARSH BHASKAR
UTKARSH BHASKAR 5 years 6 months ago

Hi,
This is a Great Initiative by Govt. It shows the desire & commitment of our Govt. to resolve public issues at a faster Rate. I would like to suggest a few points to make this platform better-

a). Involving more and more Subject Matter Experts (SME) to ineract with public on real time basis
b). Using AI & Machine Learning(ML) to develop a auto-suggestion system within the portal to provide solutions to the small public issues & complaint automatically
c). TAT or Deadline based resolution

Supriya Lakhani
Supriya Lakhani 5 years 6 months ago

Sir,
Maine SGM nagar gali No 10 Faridabad mein ek flat purchase kiya hai wha par mere ghar ke sath ek bijli ka khamba lga hua hai jo meri flat ki balcony se bilkul chipka hua hai uski sari wires loose hai aur mere chhote chhote bachhe hai mai aur mere husband job karte hai mere bachhe ghar pe rehte hai mujhe dar hai ki koi hadsa na ho jae maine kayi baar complaint ki is kahmbe ko hatwane ki aas paas ki sabhi gali me wiring change ho gayi par meri gali mein abhi tqk koi ni aya khamba hatane.help

narendra sharma_114
narendra sharma 5 years 6 months ago

Demographic dividend and committed citizens see in PM Modi and CPGRAMS Portal a ray of hope. The Portal and its management should be realigned as an IT enabled Platform. Grievances should be taken to their logical end and should be treated as a systematic defect. Let us have an intelligent system. Data analytics, CRM and SAP software , IT Power, Youth and IAS officers who have acquired MBA degrees in Foreign Universities are available. Portal should be a change agent.

pankaj grover_1
pankaj grover 5 years 6 months ago

Demographic dividend and committed citizens see in PM Modi and CPGRAMS Portal a ray of hope. The Portal and its management should be realigned as an IT enabled Platform. Grievances should be taken to their logical end and should be treated as a systematic defect. Let us have an intelligent system. Data analytics, CRM and SAP software , IT Power, Youth and IAS officers who have acquired MBA degrees in Foreign Universities are available. Portal should be a change agent.

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