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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

Showing 2749 Submission(s)
PRINCE KUMAR KUSHWAHA_1
PRINCE KUMAR KUSHWAHA 5 years 5 months ago

Centralized Public Grievance Redress and Monitoring System (CPGRMS)

-- The portal is more clutter with information now. It can be made a more visual-oriented home page/landing page.

PRINCE KUMAR KUSHWAHA_1
PRINCE KUMAR KUSHWAHA 5 years 5 months ago

Centralized Public Grievance Redress and Monitoring System (CPGRMS)

-- Better icons for better understanding of information what it means. It's not up to the mark now on the website.

PRINCE KUMAR KUSHWAHA_1
PRINCE KUMAR KUSHWAHA 5 years 5 months ago

Centralized Public Grievance Redress and Monitoring System (CPGRMS)

-- More aesthetic and user-friendly website for better and seamless experiences of the complainant.

Subodh Gupta_1
Subodh Gupta_1 5 years 5 months ago

Dear PM
It is really very disheartening that there is only one way communication with you/PMO. I have been expressing my views since last 5 years on Twitter/ PMO website but there is no feedback from your side:
1) Economy is not in good shape, particularly after Demonetization, GST.
2) Stop distribution of Mudra loans immediately and start recovery before it is too late.
3) Rationalize/Reduce Personal IncomeTax
4) swap Finance & Commerce ministers
5) Develop good leaders at State levels

PRINCE KUMAR KUSHWAHA_1
PRINCE KUMAR KUSHWAHA 5 years 5 months ago

Centralized Public Grievance Redress and Monitoring System (CPGRMS)

--Better and visible button for language change for better understanding of citizens. Since India is a diverse country in the term of languages also.

ckmansoorrahman@gmail.com
C K Mansoor Rahman 5 years 5 months ago

Honorable Sir/Madam ji Nameshkar,
For peace and healthy atmosphere of Indian citizens relationship which each other is very essential in this era and it is possible only when stop publication of hate news , antisocial activities news in the daily news paper and telecast through television and instead of these types of news , kindly publish good news , events,, scientific research news, cultural news, medical research activities, etc to activate human feelings with each other, hide criminal news.

Rakesh Nahar_1
Rakesh Nahar 5 years 5 months ago

There is no any option to track the status of submission on InnovateMyGOV portal. even we are not getting any email on the submission status of innovation. user should be given complete tracking to check why the innovation not approved or approved as the case may be. pl look in to this issue.

Shashank Kawade
Shashank Kawade 5 years 5 months ago

This is a very good tool, only suggestion is that the resolution provided by concerned department is well explained.

Rakesh Nahar_1
Rakesh Nahar 5 years 5 months ago

PG Portal is a fantastic tool to raise grievances relating to Govt work. It is giving good result but still need few changes to make it better. 1.Online chat mode window should be there to ask and give reply on clarifications.2.User should have option to reopen the ticket if not closed satisfactorily. 3.User Rating to be updated to assess the work of officers. 4.Maximum TAT should be define to close ticket. 5.Incentives to be given to officers for faster resolution of complaints.6.More tracking.

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