c) Mix of malls and flee market (sub urban sellers) – General perception about cities is that it will have skyscrapers only however in order to give a perfect balance to our nation, there is a need to provide adequate place to small vendors which will help in strengthening local economy.

1.List 3 municipal services that can be improved with the use of a mobile phone.
-Roads - App for alerting roads needing repair including open manholes, potholes etc.
-App/ 24x7 emergency helpline regarding any Municipal problems – like water/electricity/garbage disposal.

2. Describe 3 aspects of your daily life that have improved with the use of the mobile phone.
-Use of Apps have helped streamline getting help regarding various problems
-Access to internet via phone helps gather data

Submitting file

b) Skill development for under privileged students who are ready to work for nation and self. An entrance exam based selection process can be conducted for skill development exercise. Based on the skills kids can be given government support in sports like gymnastics etc

1.CITIZEN ENGAGEMENT,ENERGY EFFICIENT AND GREEN BUILDING,INTEGRATED MULTI MODAL TRANSPORT ARE THE 3 SOLUTIONS BECAUSE BUILDINGS ARE THE BASIC NEED,CITIZEN SHOULD BE ABLE TO KNOW WHAT IS HAPPENING AND ECO-FRIENDLY,LESS TRAFFIC TRANSPORTATION IS IMPORTANT.
2.CLEANLINESS IN SINGAPORE.
4.EASY ACCESS TO CHANGE OF ADDRESS IN VOTER'S ID,RATION CARD,ETC,REGULAR ROAD CLEANING,REGULAR WATER SUPPLY,ISSUE OF BIRTH/DEATH CERTIFICATE,PROCEDURE OR GUIDANCE FOR APPLYING AADHAR CARD,VOTER'S ID,ETC.

3. There are three ways are in which rich-poor divide can be bridged:

a) Affordable Education for every section of the society mixed with social awareness. This can be done by improving our municipal and government schools operating in cities. Private schools are conducting a lot of different kind of exercises apart from normal studies. Same can be replicated in government school to keep kids of these schools on par with private schools.

** (Contd) This will also reduce the amount spent on government surveys and no third party involvement will be required, since all the data resides in the system.

Now an IT system which captures this information for the call centre representative should also have a followup mechanism to check whether the problem was addressed by the required folks or not.
This will not save governments money in rectifying a problem with better productivity. Automated report will be available to government which will show area wise complaints and proactive measures can be taken accordingly. This will also reduce the amount spent on government surveys and no (Contd)

Continued 2. So a US like 911 services which can be utilised to resolve most of the civic/ law and order problems. An intelligent call centre properly routed to the correct representative where complaints can be captured in the system and the complaint can be immediately directed to the respective department which needs to solve the problem.

Answer 1: a. Public Information/ Grievance Redressal- This is the fundamental pillar of democracy. The strength of the governance system is gauged by how effective is the grievance redressal system. It reduces the rich poor gap and also increases the trust of the population on governance