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Public Consultation on e-Governance Service Maturity Model

Public Consultation on e-Governance Service Maturity Model
Start Date :
Feb 03, 2017
Last Date :
Mar 18, 2017
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

Under the eKranti- Electronic delivery of services, National Centre for e-Governance Standards and Technology has been set up by STQC, Standardization, Testing and Quality ...

Under the eKranti- Electronic delivery of services, National Centre for e-Governance Standards and Technology has been set up by STQC, Standardization, Testing and Quality Certification as a Centre for formulation of standards under the Ministry of Electronics and Information Technology. Under this initiative, eGovernance service Maturity model has been formulated.

Maturity models are used to assess as-is situations (to diagnose and eliminate deficient capabilities), to guide improvement initiatives (to map the way for improvement) and to control progress. The development in the Information and Communications Technology (ICT) has made it possible for citizens to interact with the government remotely without physically visiting any government office in most of the cases and avail the e-Governance services in a convenient manner. In the context of Electronic Service Delivery – “e-Governance is about the making use of ICT in systems of governance for a wider participation and a deeper involvement of citizens, institutions, civil society groups and the private sector in the decision making process of governance.”

Over the years, the central and state governments have adopted various measures to improve the quality of services delivered to the citizens and have tried to reach different sections of the society to improve the social and economic status of the masses.
This Maturity Model caters to the requirements of e-Governance services strictly in the Indian context. The fundamental goal is to keep the criteria as objective as possible and which is not entirely based on the subjective assessment. An authentic mechanism for ensuring a rational and objective assessment of these services has been dealt with in this model. The model proposes to conduct two kinds of assessments one by the Government Ministry/Department and other by the beneficiary.

The draft specifications are now put up for public consultation till 17th March, 2017.

Click here to read the Draft Specifications eGovernance Maturity Model.

Showing 215 Submission(s)
vishakhgopu.drogba@gmail.com
Vishakh C M 8 years 1 month ago

Sir
There should be much strict law to control the activities of real estate lobby's when an average middle class family wants to buy home or land from a state like Kerala the real estate lobby's are telling they want full cash not through account so that we can't buy the land or house with bank loan facilities. Kindly impose strict law like demonetisation to control real estate lobbies so that artificial hike of land value will minimise and it will be benefit for all class of people. Thanku

A XAVIER RAJA
A XAVIER RAJA 8 years 1 month ago

Cool Power Destroyed of CycloneThe Helium gas fiber Balloon, the balloon is sucked towards the centre area of the cyclone because of the centripetal action. At the time machine twists and Rounds around the Area, and open the silver oxide box. Silver oxide which when reacted with water molecules in gaseous from gets nucleated on the silver oxide atom and thereby condensation of water molecules and cause the heavy rainfall http://www.xavierraja.com/coolpower.php,an

A XAVIER RAJA
A XAVIER RAJA 8 years 1 month ago

Our Nation Crosses Veto Power Countries
Update finest Defence technology in the world
PATENT NO: 201491 Dated 15/12/2003, D-CHE/ 0877 GOVT OF INDIA.
Invention Model Movie in https://www.youtube.com/watch?v=mbO8zCguvPA
I submitted my patent invention to DRDO via to Prime Minister Office
But no benefit, last 19 years works for this invention,
Govt link in http://www.xavierraja.com/linkswithgovtofindia.php

A XAVIER RAJA
A XAVIER RAJA 8 years 1 month ago

DOCUMENTARY OF THE UNIVERSE
Some living being lives in Galaxy’s Oort cloud, How to turn out Stars and Earth, How to much more water and oil in Earth, Layers in Uranus’s Moon Miranda, Mars and in Earth
http://www.xavierraja.com/telescope.php
Climate change will not affect Earth. When the Earth obtained its spherical shape, the enormous amount of water which were not in the effect of gravitational force were released out of Earth. We can se

A XAVIER RAJA
A XAVIER RAJA 8 years 1 month ago

Our Nation Crosses Veto Power Countries
Update finest Defence technology in the world
PATENT NO: 201491 Dated 15/12/2003, D-CHE/ 0877 GOVT OF INDIA.
Invention Model Movie in https://www.youtube.com/watch?v=mbO8zCguvPA
I submitted my patent invention to DRDO via to Prime Minister Office
But no benefit, last 19 years works for this invention,
Govt link in http://www.xavierraja.com/linkswithgovtofindia.php
A. Xavier Raja, S/O A.D.Amirtha Raj,
798/152, Op St Mary’s Tower, Maravankudirup

Jambunathan_5
Jambunathan 8 years 1 month ago

Sir, I suggest that a parameter for handling of customer grievances be part of this assessment. For example a payment may have succeeded but the confirmation may not have reached the site. Similarly physical delivery of a service may not happen. The user needs a channel to voice his grievance.

S S Meera
S S Meera 8 years 1 month ago

Dear Sir/Madam, I have gone through the draft specifications and in my point of view they are generally in order and I hope it will be useful to achieve the fundamental goal to keep the criteria as objective as possible.

Smart Learning
Smart Learning 8 years 1 month ago

Dear Sir,
The biggest loophole in income tax is RENT INCOME, which is in tunes of lakhs of crores per year, people receiving rent of Shops Commercial & Residential premises, which they never show in their Tax Returns, in every small or big city people receiving huge amt as rent, few days back I went to Gandhi Market, Delhi, shopkeepers there for just 6ft by 8ft shop paying rent 70,000 per month. same way in other markets people earning crores in rent income & not paying any tax on that.

PARITOSH SINGH_15
PARITOSH SINGH 8 years 1 month ago

Dear Sir,

Kindly unify all public delivery systems and identifications under one umbrella. A move towards making aadhar mandatory in a given time frame would be appreciated.
Since our country is still to reach complete literacy, please make any further policy easy to understand as well as follow. For example, bio-metric ID and not aadhar card or number should be mandatory. This would ensure that the services are given to the right person and leakages in public delivery system is reduced.

Rajendra Singh Meena_1
Rajendra Singh Meena 8 years 1 month ago

DEAR SIR
I THINK PAN NO. , VOTER ID , AADHAR NO. SHOULD LINKED WITH EACH OTHER AND FOR ACCOUNT OPENING IN BANKS ONE OF THE ABOVE PROOF SHOULD BE MUST. WHEN PUNCHING THESE ID PROOF IN BANKING SYSTEM REMAINING DATA AUTOMATICALLY FETCHED.
BY THIS METHOD SYSTEM CAN IDENTIFIED THOSE PERSON WHO ARE NOT PAY PROPER TDS . BECAUSE WHEN A PERSON APPROACH A BANK THAN BANK DEMAND TWO ID PROOF PEOPLE GENERALLY PEOPLE SAYS THAT THEY HAVE NOT PAN NO. AND THEY SUBMIT OTHER ID PROOF.

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