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Seeking comments on TRAI’s Consultation Paper on Compensation to the Consumers in the Event of Dropped Calls
Start Date :
Sep 09, 2015
Last Date :
Sep 22, 2015
00:00 AM IST (GMT +5.30 Hrs)
In the past one year, consumers, at various fora, have raised the issue of call drops, complaining that their experience of making voice calls has deteriorated. In order to assess ...
Sir, I feel the telco or trai need to visit western or developed countries and study their mobile network. There we do not see mobile towers & no signal drops. Lets implement safe and secure mobile networks. Regarding call drops customer need to be paid double amount or talk time if there is call drop. If telco cannot provide better service then why are they selling new connections without enhancing infrastructure.
Yes I am agree with compensation for call drops.In West Bengal,call drops problem is terrible though signal strength shows strong.Service provider may provide compensation through credit of talktime in monetary terms.
Sir I think the problem should be solved at root level. We are interested to use mobile network but opposing mobile tower. In this circumstances Govt may take a de-cession so that top of Govt building may be permitted establishing mobile tower on rent basis to private company/BSNL. Then the problem will be solved and extra revenue will also be earned.
Thrsr big companies are taking money our poor illiterate people who dont know how to operate mobile when call is dropped it should not be charged this is very bad.for high society its not a very big thing but for common man it is very frustrating and very large money consuming on monthly basis this companies think most of Indians are fool they are taking advantage of this.
#TRAI should conduct periodic drive tests across the country and release the results public and compensation to the consumers in the event of dropped calls is indispensable.
Answer 1: Within a minute of the call drop, the next call within a minute should continue in the last minute. with the same called no. on the second call drop, the whole of the call must not be charged at all.
Answer 2: As in USA every TSP must mark on a Google Map, a colour coded map of signal strength in the area travelled by the customer. The signal strength shown on the mobile phone must show minimum clear voice quality as 1 bar, 2G Data as 2 bars, 3G as 3 bars, and 4g as 4 bars.
there must be a fixed penalty on monthly bills for every drooped call
Telecom being the backbone of the programs of Digital India and Smart City, this is definitely a welcome move. Leave aside the Call dropping in remote/rural areas, it is very much a problem in NCR. In Vasundhara pocket of Ghaziabad Reliance network is very poor and call drop is frequent and irritating. Yes the measures mentioned by TRAI shall be adopted, for compensation to the consumers in the event of call drop, only way to nail the telecom giants.
I think thats very much necessary!
I wonder why NDA follows the same line as UPA. For UPA - Reforms meant providing Old Age Home support to favorite retired babus, judges and others as Regulators/ Governors and other positions of profit. TRAI by NDA standards should have been revamped just as it did and formed NITI AAYOG.
This is unfortunately, a regulator which is far far removed from the general public and does not cater to public grievances. The DND related complaints are the only ones they take and dispose unsatisfactorily.