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Seeking comments on TRAI’s Consultation Paper on Compensation to the Consumers in the Event of Dropped Calls

Seeking comments on TRAI’s Consultation Paper on Compensation to the Consumers in the Event of Dropped Calls
Start Date :
Sep 09, 2015
Last Date :
Sep 22, 2015
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

In the past one year, consumers, at various fora, have raised the issue of call drops, complaining that their experience of making voice calls has deteriorated. In order to assess ...

In the past one year, consumers, at various fora, have raised the issue of call drops, complaining that their experience of making voice calls has deteriorated. In order to assess the problem, TRAI, in the months of June/ July, 2015, conducted special drive-tests on certain routes of Mumbai and Delhi, in which, it was found that Call Drop Rates of most of the telecom service providers (TSPs) were higher than the permissible limit of ≤2% set by the Authority. TRAI has prescribed financial disincentives on TSPs for failure to meet the quality of service benchmarks (including call drop).

TRAI is of the view that the problem of call drops needs to be examined in its entirety and requires adoption of a multi-pronged approach. It is also considering to make it mandatory for the TSPs to make periodic disclosures about (i) their network capacities and (ii) the steps taken to optimize their networks to address the problem of call drops. On the lines of drive tests undertaken in the cities of Mumbai and Delhi in June/July, 2015, the Authority would be conducting such drive tests across various cities in the country. While several steps are being contemplated, the Authority cannot remain a silent spectator to the problem of call drops encountered by the consumers.

In this background, TRAI has issued a consultation paper and has solicited comments with appropriate justification on the following issues:

Q1: Do you agree that calling consumers should not be charged for a call that got dropped within five seconds? In addition, if the call gets dropped any time after five seconds, the last pulse of the call (minute/second) which got dropped, should not be charged. Please support your viewpoint with reasons along with the methodologies for implementation.

Q2: Do you agree that calling consumer should also be compensated for call drops by the access service providers? If yes, which of the following methods would be appropriate for compensating the consumers upon call drop?

(i) Credit of talk-time in minutes/ seconds
(ii) Credit of talk-time in monetary terms
(iii) Any other method you may like to suggest.

Please support your viewpoint with reasons along with the methodologies for implementation.

Q3: If the answer to the Q2 is in the affirmative, suggest conditions/limits, if any, which should be imposed upon the provision of crediting talk-time upon call drop and usage thereof.

Q4: Is there any other relevant issue which should be considered in the present consultation on the issue of call drops?

Through this forum of My Gov, TRAI invites the comments of stakeholders on the above issues by 21st September, 2015.

Consultation Paper on Call Drops

Press Release regarding Consultation Paper on Call Drops

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Showing 508 Submission(s)
Lokesh Roy
Lokesh Roy 9 years 3 months ago

In my view calls are often being misused by the consumers.Mobiles are a drain on our purse as well as a health hazard. So any call drop beyond 5 seconds does not warrant any compensation. Calls should be charged as per the pulses.

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RAJAT AGGARWAL
RAJAT AGGARWAL 9 years 3 months ago

sir acc. to me call drop problem is because of network traffic problem. if company pay for this to everyone company comes in loss. a big loss. so if companies increase the tower then this problem automatically solved. increase tower decrease call dropping problem.
but i want to say one more thing videocon company send msg to customer of 3.5 GB net in 251 rs for 60 days when we done recharge then they give 3 GB net in rs 251 for only 56 days please take any action against them

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Dr Pavitra Roshan Choudhary
Dr Pavitra Roshan Choudhary 9 years 3 months ago

Tower rental period is over but tower operators are sleeping.I want to put one example of BSNL Tower at sector-9,Udaipur whose rent time agreement is over and party has so many time send the legal notices but to renew or shift the tower they are saying that call drop is our source of revenue.Problem is of laziness and over smartness of staff and DUE to this customers are getting problems and land lord is now not co-operating. Udaipur MP Arjun Ji Meena also take the interest but result is zero

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GANESAND
DHARMARAJAN GANESAN 9 years 3 months ago

Call drops often happens when using for calling after some time in all mobile operators. Trai's suggestion for compensating users is a welcome step. First The capacity of the operators to be enhanced. For this a thorough study to be conducted to rectify the problem. In between, the call dropped minutes should not be charged for talk time usage, if call drop occurs during talking.

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Anil Mahajane
Anil Mahajane 9 years 3 months ago

I have tweeted my suggestion to honble PM on 25 August from my tweet handle. This will surely obliterate dreaded call dropping nexus on implementation. Surprisingly it doesn't involve charging the service provider.

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ARAVIND S NAIR_1
ARAVIND S NAIR_1 9 years 3 months ago

1- YES
2- YES
3- MUST REFUND THE LOSS AMOUNT FROM THE ACCOUNT..
4- GIVING FALSE ADVERTISEMENT AND NOT GIVING SUCH KIND OF BENEFITS TO THE CUSTOMERS..
THE RATE OF TALK-TIME IS HIGH..
THE COVERAGE ISSUES...
DEDUCTING BALANCE WITHOUT SUBSCRIBING TO ANY VALUE ADDED SERVICES....
ABOUT THE MESSAGE OFFER(THE LIMIT OF 100 MUST BE REMOVED)

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Sameer_19
Sameer_19 9 years 3 months ago

Q4:Telcos would be disallowed to add subscribers till the time they satisfy TRAI's criteria. It was be higher in the beginning, but reducing on monthly basis to reach

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Sameer_19
Sameer_19 9 years 3 months ago

Please find my suggestions below -
Q1:Calls dropped Q3&4:If there are more than 2 call drops/consumer in a month, additional talk time of 5 mins/additional call drop should be credited in prepaid. For postpaid consumers, discount of INR 5/additional call drop should be given in the monthly bill.
1/2

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