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Seeking comments on TRAI’s Consultation Paper on Compensation to the Consumers in the Event of Dropped Calls
Start Date :
Sep 09, 2015
Last Date :
Sep 22, 2015
00:00 AM IST (GMT +5.30 Hrs)
In the past one year, consumers, at various fora, have raised the issue of call drops, complaining that their experience of making voice calls has deteriorated. In order to assess ...
my (our) area is Kalolipoyil,Chenoli road,Perambra,Kerala state, there is no sufficient net coverage in all service Providers like BSNL, IDEA, VODAFON, AIRTEL etc. Please increase mobile coverage and Tower power in our area. Now we cannot use internet, mobile phone properly. so humbly request you to increase mobile net work coverage & tower and establish Our honarable Prime ministers Digital India programme in our area.
Yours faith fully,
As per my understandings, For Every Call Drop, Customer should be benefited with the entire talk time he spent during that call. Secondly, Service provider should be penalized for paying handsome amount in a Welfare account which could be used for Social Welfare Schemes. Additionally, Service Provider should be given a timeframe (max 30 days) to improve service in that location, failing which it should be penalized with hefty charges.
I am using Airtel Mobile Connection and data connection in Bangalore.
I am facing signal problem a lot addition to that call drops.
And i am not provided with the data offer what they have said to me at the time of connection.
I have raised almost 5 to 6 complaints for all these issues with Airtel.
But there is no response from Airtel even after 15 days for some complaints.
They will say that our executive will call you back, but we dont get any calls at all.
The customers should get back their talk time or amount in the case of a call drop
Sir,
Good Study by TRAI and good proposal by TRAI.
(1)Customer may not be charged for the dropped call. (whether the call is dropped within 5 second or after 5 second)
(2)Customer account may be credited by 1 minute talk time equivalent to local talk time.
(3)Service provider may be penalize by token amount and the same may be credited to customer welfare account.
Above suggestion may be evaluated based on practical implementation issues.
compensation shall be given in the form of extra talktime or cost of the call which the customer can choose.
Sir Dropped calls occur when the network is weak.The service providers can give warning to the customers regarding weak network so that they can postpone important calls.The service providers now a days says that the person you are calling is switched off if the person is out of network coverage area and this creates confusion.Regarding compensation for dropped calls if the call drops before the receiver attends it and up to five seconds no compensation needed.but if the call drops after that
1.am agreeing with the idea
2.am agreeing d same.customersmust get compensated by giving credit in talk time in minutes/seconds
4.read in newspaper dat #Trai has canceled the charging for service providers in case of calls between customers ofservice providers. By that service providers can reduce the call charge& make a roaming free nation. But after dat service providers increased Call charge pet minute and only BSNL is providing free roaming.#MyGov must examine On this problem
trust in #My
we don't want net neutrality which is defined by telecommunication sector....we want the actual NET Neutrality
Customers should be rewarded 5x for their loss.If customer is loosing Rs 1 for call drop means company has to compensate Rs 5 to the customer.
Another main looting by companies is in the data speed they are providing....Now a days all are offering 3g but actually the customer is not getting even 2g speed.I was using vodafone 3g and reliance 2g at a time.Most of the time reliance 2g is far better than vodafone 3g.